RETURNS & EXCHANGES

We want you to love your Saroza pieces. If something isn’t quite right, we’re here to help.

RETURNS
- Returns are accepted within 7 days of delivery.
- Items must be unused, unworn, and in original condition, with all tags attached.
- Items showing signs of wear, damage, or alteration will not be accepted.
- Hijabs and accessories are non-refundable and not eligible for return or exchange.

EXCHANGES
- We offer exchanges for sizing or defects, subject to availability.
- If your requested item is unavailable, a refund will be issued instead.
- Hijabs and accessories are not eligible for exchange.

REFUNDS
- Approved returns will be refunded to the original payment method.
- Please allow 5–10 business days for processing once your return is received and inspected.

SHIPPING FEES
- Original shipping fees are non-refundable.
- For orders that qualified for free shipping, the actual shipping cost incurred will be deducted from the refund.
- Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
- Free shipping orders: original shipping and any provided return label costs will be deducted from refunds.

INTERNATIONAL RETURNS

For orders placed outside the U.S., we do not provide complimentary return shipping. Customers are required to use a local courier service to send back eligible items and will bear all return shipping costs.

NON-RETURNABLE ITEMS

Items marked as discounted (up to 25% off) are eligible for store credit only, and customers are responsible for all shipping fees related to the return.


FINAL SALE ITEMS

Products marked down 30% or more are considered final sale and cannot be returned, refunded, or exchanged under any circumstances.

Additionally, the following items are final sale:
•⁠ ⁠Hijabs, accessories, and gift cards
•⁠ ⁠Preorder items (since these are made-to-order)
•⁠ ⁠Purchases made during a 100% profit donation campaign

DAMAGED OR DEFECTIVE ITEMS

While rare, if you happen to receive an item that is damaged or has a defect, we’re here to help. You may request a replacement or a full refund (if the item is no longer in stock), provided you contact us within 3 days of receiving your order. Please email our customer care team at 𝐬𝐮𝐩𝐩𝐨𝐫𝐭@𝐬𝐚𝐫𝐨𝐳𝐚𝐭𝐡𝐞𝐥𝐚𝐛𝐞𝐥.𝐜𝐨𝐦 with photos and order details so we can resolve the issue promptly.

PRICE ADJUSTMENTS

If an item you purchased goes on sale or its price drops within 48 hours of your purchase, you may qualify for a store credit adjustment. Please note that this does not apply to promotional deals such as "Buy One, Get One" or similar offers.

We reserve the right to revise or update this policy at any time without prior notice.