RETURN & EXCHANGE POLICY

We gladly accept returns and exchanges within 14 days of receiving your order. To qualify, items must be in original condition—unworn, unused, and with all original tags attached. Please note that original shipping fees are non-refundable.

Once we receive your returned or exchanged item(s), please allow 5–7 business days for our team to inspect and process your request. Processing times may be slightly longer during holidays or peak periods.

EXCHANGES

Customers in the U.S can request an exchange for the same item in a different size or color, or choose a new product altogether.

At this time, we are unable to offer direct exchanges for international customers outside those regions. If you're ordering from another country, we recommend returning the item for store credit or a refund (when eligible) and placing a new order separately. You will be responsible for return shipping and any related costs.

INTERNATIONAL RETURNS

For orders placed outside the U.S., we do not provide complimentary return shipping. Customers are required to use a local courier service to send back eligible items and will bear all return shipping costs.

NON-RETURNABLE ITEMS

Items marked as discounted (up to 30% off) are eligible for store credit only, and customers are responsible for all shipping fees related to the return.

FINAL SALE ITEMS

Products marked down 40% or more are considered final sale and cannot be returned, refunded, or exchanged under any circumstances.

Additionally, the following items are final sale:
•⁠ ⁠Hijabs, accessories, and gift cards
•⁠ ⁠Preorder items (since these are made-to-order)
•⁠ ⁠Purchases made during a 100% profit donation campaign

DAMAGED OR DEFECTIVE ITEMS

While rare, if you happen to receive an item that is damaged or has a defect, we’re here to help. You may request a replacement or a full refund (if the item is no longer in stock), provided you contact us within 3 days of receiving your order. Please email our customer care team at sarozathelabel@gmail.com with photos and order details so we can resolve the issue promptly.

PRICE ADJUSTMENTS

If an item you purchased goes on sale or its price drops within 48 hours of your purchase, you may qualify for a store credit adjustment. Please note that this does not apply to promotional deals such as "Buy One, Get One" or similar offers.

We reserve the right to revise or update this policy at any time without prior notice.